I don’t normally post things about businesses, but I had to pass this along.

If, like me, you hate calling Comcast, then I have a tip for you that may make your life a little easier.

Comcast now has direct lines to their agents. I spoke with a Customer Service Agent today, and she was helpful, polite, and direct. She just helped me with my problem swiftly and didn’t make me listen to a bunch of pre-written lines, like some operators do.

As a joke, I asked for her direct line when she asked if there was anything else she could help me with, and to my surprise, SHE ACTUALLY GAVE IT TO ME.

Of course, she isn’t there 24/7 to help, but I can leave her a voicemail and she’ll get back to me, or I can try my luck with one of the other operators, it really just depends on the severity of the issue.

If you find the same luck, and end up with a good Comcast operator, ask for their direct line! And good luck!